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Come see why
we've been rated the BEST
in the industry

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Dedicated Support

Our dedicated support team is built around your needs.

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Practice Made Perfect.
"Discover the Benefits
of Using National Recalls".

Mission Statement

"Our purpose is to generate revenue while providing outstanding customer service in a cost effective and efficient manner, ensuring profitability for our clients while lending relief and support for their staff."

National Recalls Practice Made Perfect

Insurance Verification

 

Patient recalls

 

pre-appointment reminder calls

 

patient reactivations

 

 

 

Services

National Recalls provides administrative patient services with a focus on increasing revenue and improving office productivity by as much as 50%.

  • Appointment Reminder Calls

    Pre-Appointment and daily reminder calls reduce the risk of no-shows and allow time for the patient to reschedule should they need to.

  • Patient Recalls

    Our unique recall system ensures that your patients are called in a timely manner, promoting patient retention and increasing revenue for your office.

  • Insurance Verification

    We will verify each patient's insurance during the recall and confirmation process.

  • Customer Satisfaction Surveys

    National Recalls is equipped to conduct Patient Satisfaction Surveys as a third party to your patients.

  • Patient Reactivations

    Much like Patient Recalls, our Patient Reactivation system is designed to mine your database and reactivate old patient files.

  • Incoming Phone Call Relief

    Going to lunch? Important meeting? Don't send your patients to voicemail. Forward your incoming calls to us and your quality customer service will never skip a beat.

Monthly reports

  • With National Recalls,
    your office will receive a complete overview of all work done
    throughout the month including copies of the actual lists,
    a breakdown of appointments scheduled,
    the return on investment and capture rate.

Certified experts

HIPAA Certified Representatives
  • National Recalls is the only administrative services company
    out there today that offers live callers and requires all employees to take
    a course and hold a certificate on HIPAA compliance.
    This is a non-negotiable requirement to become a member
    of the National Recalls team and is something
    we take very seriously.

rigorous training

Rigorous Training, Manuals, Scripts And Systems
  • The infrastructure and foundation of National Recalls
    is second to none in the industry.
    National Recalls has checks and balances for every aspect of the business
    from the scheduling to the workflow all the way down to how our notes are written.
    The company's systems and processes have been developed and tested over time.
    Our method of doing things is advanced
    and in depth and because of that we hold the spot
    as the number one recall company in terms of quality
    of service and industry know-how.

What Sets Us Apart ?

Monthly Reports

With National Recalls, your office will receive a complete overview of all work done throughout the month including copies of the actual lists, a breakdown of appointments scheduled, the return on investment and capture rate.

Certified Experts

National Recalls is the only administrative services company out there today that offers live callers and requires all employees to take a course and hold a certificate on HIPAA compliance.

Rigorous TraIning

The infrastructure and foundation of National Recalls is second to none in the industry. National Recalls has checks and balances for every aspect of the business from the scheduling to the workflow all the way down to how our notes are written.

Privacy

Ensuring the privacy and confidentiality of your patients' sensitive information is of the utmost importance to us. We treat all information about your office and patients with the highest form of security possible.

Patient Recalls Are Our Specialty!

Take some stress off your in-office team! Let National Recalls schedule your repeat patients for their annual exams, freeing your staff to tend to the patients in front of them.


"Your Practice Made Perfect"

Allow National Recalls to cater to your practice's needs. We work efficiently, reach more patients, and strengthen the relationship between doctors and their patients.


We Verify Insurance!

We verify patient insurance during the recall and confirmation process, then provide your office with all pertinent patient information, including co-pays, deductibles and eligibility. We help you keep your schedule full!


 

Meet The Team


National Recalls and Privacy

Ensuring the privacy and confidentiality of your patients' sensitive information is of the utmost importance to us. We treat all information about your office and patients with the highest form of security possible. All of our representatives are HIPAA certified and use only the most secure resources to access any databases. We work directly with your staff to ensure a seamless transfer of information because we consider ourselves to be an extension of your office, and so will your patients!


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About Us
We provide quality services to you and your patients by creating an outlet for your office that handles a variety of tasks from appointment scheduling, daily confirmations and soft collections to insurance verification and incoming phone call relief. Using our services enables your staff to focus fully on the patients who are actually in the office, making them happier and creating more efficient appointments.


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National Recalls

The Personal Touch

National Recalls sets itself apart by having a live representative contact your patients, bringing back the personal touch to help preserve your relationships. It has been shown that speaking to a live person at the other end of the phone creates a sense of caring that cannot be replicated through an automated service or a postcard. Personally reaching out to patients is a form of interactive care and will create greater loyalty to your practice. We offer that personal touch at a fraction of the cost it would take you to hire someone; by using us you needn't worry about the overheads, time, and space required for a full time employee. Our promise is to take your practice to the next level of success. We can devote our full attention to the things that keep your office running smoothly without the stresses that employees bring. Give us a call to discuss your practice today!


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Our Services

Patient Recalls

Our unique recall system ensures that we call your patients to schedule their appointments a month or so before they are due for their annual checkup.

Verification

We will verify each patient's insurance during the recall and confirmation process.

Reactivation

Our reactivation system is designed to recall your patients by mining your database for patients who have not been seen in as many as 2 to 10 years previous

Incoming Phone Call Relief

Going to lunch? Important meeting? Don't send your patients to voicemail. Forward your incoming calls to us and your quality customer service will never skip a beat.

 

About

National Recalls is a Los Angeles based administrative services company specializing in the medical industry. Our strength lies in combining our vast experience in customer care with the knowledge of what it takes for a practice to run.


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