Some Feedback


 

  • Ted A McElroy, OD

  • I would like to highly recommend National Recall for any of your needs that are pertaining to recall of patients, reactivation of former patients, confirming appointments and conduction net promoter score surveys with our recently seen patients. The entire team at National Recall is professional while remaining personal with our patients. If there are any questions I can answer about them for you, please do not hesitate to call.
  • Dr. Jason Morris, Vision Source Canada

  • I contacted Angela at NR when we had a staffing crunch. They stepped in and helped us tremendously in that pinch. However Angela really went the extra mile when I was stranded in Europe and on a Sunday from CA.. she helped to urgently rebook my monday.
  • Dr. Bob Burns
    O.D., East Metro Eyecare,P.C

  • We have been using National Recalls for approximately two years. Our experience with them has been outstanding, their results in handling our recall and adding patients to our daily schedule has exceeded our expectations and covered their monthly fee many times over. They are very courteous and well received by our patients. National Recalls has added significantly to the success of our practice
  • Dr. Mike Rothschild
    West Georgia Eyecare

  • I don't know how we would do it without National Recalls. We are always trying to make our practice better, always striving to be the best. So consequently, we regularly try new things. But one thing never changes and that is my dependence on National Recalls to keep in touch with our patients. Anytime we call Angela to tell her we are thinking of something new, she always adapts to meet out needs. Our recall results are exponentially improved when a pleasant voice reaches out personally and tells someone that we want them to return. The personal touch makes a difference when it is done well, and they do it better than anybody. But it doesn't stop there. In addition to calling our patients, National Recall sends emails on our behalf, coordinates our social media plan, has answered our incoming calls and conducts our Net Promoter score analysis. Like I said, they do it all.
  • Dr. Aaron Werner
    O.D., Werner Optometry

  • At Werner Optometry, we place high value on relationships. We truly care about our patients and get to know them on a personal level so that we can provide them with the exceptional care they deserve. As a business, we partner with companies who treat us as we treat our patients. National Recalls has proven time and again to be more than a business partner, but an integral part of our practice. They have taken the time to learn our practice, and the unique little things that makes us us. After several months of service, we became so caught up with our recalls and reactivations that we no longer required the same amount of hours dedicated to them in order to stay current. Instead of pushing to keep as much business as possible, National Recalls was very upfront with us and made a recommendation based on what was best for our practice, not what was best for National Recalls. This showed us not only integrity but personalized attention to our specific needs. In short they have become a valuable team member in our practice.

About

National Recalls is a Los Angeles based administrative services company specializing in the medical industry. Our strength lies in combining our vast experience in customer care with the knowledge of what it takes for a practice to run.


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