The Best in the Business
We've been around for over 14 years. Our quality is over the top, second to none.
Curious about how we sound? Click play and hear how Summer sounds! She one of our many talented patient care coordinators.
National Recalls is a comprehensive solution for all things Patient Care. Our HIPAA certified, live representatives are trained and ready to answer your inbound calls, schedule appointments, place follow up calls, and seamlessly become an extension of your practice—all with unmatched customer service.
Frequently Asked Questions
DO YOU KNOW HOW TO USE OUR SYSTEM/EMR?
Since National Recalls has been in business for over 14 years, we have worked with several different systems. Most likely we have experience using your system. However, during the onboarding call, we'll access your system to ensure we have a clear understanding of all your system's nuances.
We have experience scheduling appointments for specialty practices with multiple doctors and multiple locations, and we have seen everything under the sun in regards to practice management systems and scheduling.
HOW DO YOU ACCESS MY SYSTEM?
If you use web or cloud practice management software, we would request a login and password. If you do not, National Recalls securely accesses your practice management software through a designated computer in your office using remote access. We can walk you through this simple set-up or work with your IT department. This allows us to schedule patients and work within your system as if we were right there in the office next to you. Everything done within your computer system is accompanied by a time, date and the initials "NR" (for National Recalls) so you can see what we've done: you can even watch us on your computer while we work!
WILL MY PATIENTS BE GREETED BY A VOICEBOT OR AN AUTOMATED ANSWERING MACHINE?
National Recalls provides live HIPAA Certified Patient Care Coordinators. We strive to answer all incoming calls, however, we are not a "everybody grab everything" call center. Based on call volume we train and assign a certain number of patient care coordinators to answer your incoming calls. We like to keep the same patient care coordinators assigned to your account, that way they get to know the ins and outs of your office, scheduling procedures, scripts, etc.
We strive to keep our capture rates at 90% or above, however if the patient care coordinator misses a call it goes to a custom voicemail for each location. When the agent is off the phone they will listen to the voicemail and call the patient back.
We can also offer call queue options - if the agent is not able to the answer a call the patient can be put on hold for specific amount of time while the agent wraps up their existing call.
ARE YOU FULLY HIPAA-COMPLIANT? HOW ARE YOU SAFEGUARDING MY PATIENTS' PERSONAL HEALTH INFORMATION?
Absolutely, National Recalls abides by all Federal and State laws and is one of the few providers with representatives that are fully HIPAA certified and use only the most secure tools to access our partners' database. We have an IT team to ensure all of our processes and systems are encrypted, secure and HIPAA compliant.