National Recalls
Where The Patient Experience Takes Center Stage
National Recalls is a comprehensive solution for all things Patient Care. Our HIPAA certified, live representatives are trained and ready to answer your inbound calls, schedule appointments, place follow up calls, and seamlessly become an extension of your practice—all with unmatched customer service.
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We Act As An Extension Of Your Office! Patients Don’t Even Realize They’re Speaking With A Remote Patient Care Coordinator.
INCOMING PHONE CALL ANSWERING
Forward all your inbound, overflow or scheduling calls to us during normal business hours or 24/7.
PATIENT RECALLS & LEAD NURTURING
APPOINTMENT REMINDER CALLS
Personally notify patients of upcoming appointments to reduce no-shows.
PATIENT REACTIVATIONS
We Schedule Your Patients For You Directly Into Your EHR, EMR or Practice Management System
Virtual Patient Care Coordinators for Medical Offices
Live, HIPAA Certified, Trained Patient Care Coordinators Dedicated To YOUR Practice!
Customized Incoming Phone Call Answering
- Answering All of your Incoming Calls
- Overflow/Rollover Calls
- Scheduling or New Patient Calls
- Flexible Schedules
- After Hours
- On-Call Dispatch
- On-Demand Call Recording
Outbound Scheduling Calls
- Recalls, Recare & Reactivation Calls
- Confirmation and Reminder Calls
- No-Show and Cancellations
- Lead Nurturing
- Consult Follow-Ups
- Referral Follow-Ups
- Appointment Requests
A La Carte Services
- Marketing Campaigns
- Voicemail Processing
- Chat and Scheduling Requests Processing
Services Customized for Your Office
LIVE Patient Care Services
The Best in the Business
We’ve been around for over 14 years. Our quality is over the top, second to none.
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Frequently Asked Questions
DO YOU KNOW HOW TO USE OUR SYSTEM/EMR?
Since National Recalls has been in business for over 14 years, we have worked with several different systems. Most likely we have experience using your system. However, during the onboarding call, we’ll access your system to ensure we have a clear understanding of all your system’s nuances.
We have experience scheduling appointments for specialty practices with multiple doctors and multiple locations, and we have seen everything under the sun in regards to practice management systems and scheduling.
HOW DO YOU ACCESS MY SYSTEM?
If you use web or cloud practice management software, we would request a login and password. If you do not, National Recalls securely accesses your practice management software through a designated computer in your office using remote access. We can walk you through this simple set-up or work with your IT department. This allows us to schedule patients and work within your system as if we were right there in the office next to you. Everything done within your computer system is accompanied by a time, date and the initials “NR” (for National Recalls) so you can see what we’ve done: you can even watch us on your computer while we work!
WILL MY PATIENTS BE GREETED BY A VOICEBOT OR AN AUTOMATED ANSWERING MACHINE?
National Recalls provides live HIPAA Certified Patient Care Coordinators. We strive to answer all incoming calls, however, we are not an “everybody grab everything” call center. Based on call volume we train and assign a certain number of patient care coordinators to answer your incoming calls. We like to keep the same patient care coordinators assigned to your account, that way they get to know the ins and outs of your office, scheduling procedures, scripts, etc.
We strive to keep our capture rates at 90% or above, however, if the patient care coordinator misses a call it goes to a custom voicemail for each location. When the agent is off the phone they will listen to the voicemail and call the patient back.
We can also offer call queue options – if the agent is not able to answer a call the patient can be put on hold for specific amount of time while the agent wraps up their existing call.
ARE YOU FULLY HIPAA-COMPLIANT? HOW ARE YOU SAFEGUARDING MY PATIENTS' PERSONAL HEALTH INFORMATION?
Absolutely, National Recalls abides by all Federal and State laws and is one of the few providers with representatives that are fully HIPAA certified and use only the most secure tools to access our partners’ database. We have an IT team to ensure all of our processes and systems are encrypted, secure and HIPAA compliant.
